Cancellation Policy
LAST UPDATED: AUGUST 2026
At Shandison Luxury Villas of Tobago, we understand that travel plans may sometimes change. Our cancellation policy helps us manage each villa fairly and efficiently while maintaining the high standard of service our guests expect. We kindly ask guests to review the following terms carefully before confirming a reservation.
Important Booking Information
All cancellation and date-change requests must be submitted in writing by email. To avoid cancellation charges, requests must be received at least four weeks (28 days) before the scheduled arrival date.
Refund eligibility is determined by the date the written request is received and the terms that applied when the reservation was confirmed.
NOTE: This policy applies to reservations made directly with Shandison Luxury Villas of Tobago. Reservations made through Airbnb, Vrbo or another third-party booking platform remain subject to the cancellation terms displayed on that platform.
Cancellation Before Arrival
Guests wishing to cancel a reservation must provide at least 28 days’ written notice before the scheduled arrival date. Cancellations received fewer than 28 days before arrival may result in the loss of payments already made or other applicable cancellation charges. Any eligible refund will be subject to the terms of the original reservation and any applicable bank or payment-processing fees.
Date Changes
Requests to change reservation dates must be submitted at least 28 days before the scheduled arrival date and are subject to villa availability. Approved date changes may be affected by seasonal rates, holiday rates, minimum-stay requirements, or other pricing differences applicable to the newly selected dates. A date change is not confirmed until written confirmation is provided by our reservations team.
Cancellation During Your Stay
If an issue arises during your stay, please contact our team as soon as possible so we can assist and provide an appropriate solution. Guests who choose to shorten their stay or leave the villa before the confirmed departure date may not be eligible for a refund for the unused nights.
Travel and Weather Disruptions
Shandison Luxury Villas of Tobago is not responsible for cancellations, delays, or changes caused by airlines, ferry services, weather conditions, personal emergencies, or other circumstances outside our control. Guests are strongly encouraged to purchase suitable travel insurance to protect against unexpected disruptions. Any request to change a reservation due to exceptional circumstances will be reviewed individually and remains subject to availability and management approval.
Questions About Your Booking?
If you have questions about this cancellation policy or need to request a cancellation or date change, please contact our reservations team.